TECHNICAL SUPPORT
Our dealers are only as good as the support team behind them and we like to think our technical support and detailed product knowledge is unrivalled. Technical support, help and assistance is available during file supply opening hours, free of charge. Our dealer support website will also provide valuable information, tips, videos and techniques.
SOFTWARE SUBSCRIPTIONS
To save the annual burden of Alientech’s tool subscription and update fees of £600* or more, Quantum Tuning Dealers on the Monthly Dealer Plan with one of our tools, have this cost included within their bundle fees.
OWN YOUR OWN TOOL?
If you already have your own tool, or wish to buy your new tool outright, then that’s no problem, you can still join the Quantum Tuning Dealer group. You simply pre-purchase a bundle of 6 files or 14 files, or 25 files and any unused balance carries forward month to month. If you have a master tool and purchase files from a number of suppliers, we simply ask you to play fair and use our files if you are following up a lead from us.
SOPHISTICATED BACK OFFICE SYSTEMS
We’ve made substantial investment in our back office system to make sure that you get as much information and support as possible. No other remapping and file supply company in the world has such a comprehensive dealer support system.
QFILES
The backbone of our back office system is www.qfiles.co.uk which is the dealer portal, where files are uploaded for modification. Here dealers see status, ETA and which tuner is working on the file. The current files balance is also displayed, as well as technical tips, file history, etc.
SUPPORT & FORUM
Our internal dealer forum, where dealers can exchange views, hints and tips to help get the most from their business opportunity with Quantum. With 100’s of postings a week, this is a good place to visit whilst waiting for your file to be modified.
Our support ticket system, here dealers can upload support tickets and receive prompt replies. This is in addition to our normal phone support
At Quantum Tuning we believe in quality support and dealer information and have made enormous investment in providing our dealer group with great data.
The heart of this is our VRM lookup, where not only can general BHP and torque figures be found, but also ECU and tool information, specific vehicle tips and new for 2016 a link to the vehicle specific Alientech help screens, meaning that you have virtually all the information in one source. For non-UK dealers all of this information will be available in a manual lookup.
The VRM data is available within our dealer portal www.qfiles.co.uk and also within our quantum mobile phone app, so that you have the information available at your fingertips wherever you are.